RETURN AND EXCHANGE POLICY
Damaged or Defective Items
The fabrication work is a beautiful symphony of humans and engineering working in concert to create a one-of-a-kind product, just for you. Our team solve indefatigably to quality-control each and every token we ship. With lots of touch points in the sew, embroidery, fulfillment, and delivery processes – there is a gamble your dress will pick up a dash of dust, some isolated threads, a sprinkle of sewing oil, pressure lines from embroidery hoops, or small marks along the way. not to worry, the majority of these minor imperfections will come out in the first wash with traditional detergents/stain removers. If the imperfection remains, please e-mail [email protected] and include :
Reading: FAQ
- Your ordering issue
- name on the order
- Email the order was made with
- A clear photograph demonstrating the choice of the damaged area after it has been washed .
The most optimum pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate future errors. Our amazing Customer Service Team will be happy to assist you .
This policy lasts 20 days after the track condition shows delivered. If 20 days have gone by since your leverage, unfortunately, we can not offer you a refund or exchange .
If applicable, we will replace an detail that is defective/damaged .
Cancelling My Order
unfortunately, we can not accept cancellations or refunds after an order is made as orders go into production immediately after purchasing .
PAYMENTS AND REFUND POLICY
My credit card isn’t working. What should I do?
We do take a diverseness of cards, however some do not work with our payment platform. Could you please check that your billing address and zip code are the compensate ones attached to your credit card. sometimes if these are incorrect the payment will not go through. Please re-try adding your placard address, then the payment and see how it goes .
If it does not go through, it is most probable because our arrangement does not accept your circuit board if you are using a Visa Debit card or a Discover card. The last option would be to attach your card to Shopify Pay or Google Pay to make the payment that room .
If you are making your leverage from the United States, it is considered as an external transaction. If your poster is being declined, kindly contact your bank and ask them to allow external transactions as our storehouse is hosted with Shopify in Canada.
Shipping Fees
embark fees are non-refundable .
SHIPPING, TAXES, AND DUTIES
What happens if my address is entered incorrectly at the time of shipping?
If you need to make a change to your ship address, we will do our best to accommodate you ; however, processing begins immediately and there may be instances that your shipping label has been created and can not be changed. Please liaison USPS with your tracking numeral to have your package rerouted .
My package is lost. What should I do?
Please contact USPS and file a USPS lost title : https://www.usps.com/help/claims.htm
Contact [email protected] with your club number and USPS Case Code & reason so we can assist you promote. Happiness Project is not creditworthy for damaged, lost, or stolen packages ; however, we will try our hardest to make certain the carrier locates your package .
What happens if I refuse a package or it is undeliverable?
If you have been notified of your orderliness returning to sender, please notify us immediately atsupport @ happinessmerch.com with your order number, so we can begin the process of reshipping your rate. This action will take approximately 7-10 business days .
Multiple Shipments
Where a single order results in multiple shipments, the transport and handling charge alone applies to the foremost package shipped. There are no extra ship and treat charges for subsequent shipments for the same order .
Taxes & Duties
Read more: What is LitRPG and why does it exist?
Prices displayed on the web site do not include taxes. When you proceed to purchase your order, sales tax ( where applicable ) and shipping charges may be calculated on the total prize of trade, and will be displayed on the Order Summary foliate .
If you are ordering from external of the United States or Canada your rate may be subject to extra taxes or duties upon delivery. These charges are the province of the customer and our store will not reimburse for these charges .
If your holy order contains multiple items, we may split shipping into multiple packages. The customer will be creditworthy for the custom-made fees for each cargo .
International Bank Fees
Our shop is hosted by Shopify in USD Currency. Depending on your Credit Card Company or Bank, you may be subject to a small international charge in addition to the fees for your products. These charges are entirely the province of your bank and we are not creditworthy for refund or reimbursement. Please contact your bank for far question .
Shipping Carriers
Shipments are commit via USPS and UPS. Once we bridge player off your cargo to the ship company, you will receive a track number with the most up to date information about your dispatch. any inquiries for pitch status should be directed to the messenger .
Redirecting An Order
Please make certain your ship cover is right as we can ’ metric ton redirect orders once items have been dispatched .
Shipping Label Timeline
INTERNATIONAL CUSTOMERS
International Duties and Taxes
For shipments outside of the United States or Canada, your state has the good to impose local taxes, duties, or extra brokerage fees. The fee varies by state and we are unable to calculate this in advance. Happiness Project is not responsible for the payment of this fee .
If your arrange contains multiple items, we may split shipping into multiple packages. The customer will be creditworthy for the custom fees and taxes for each dispatch .
Do you ship internationally?
Yes ! We ship cosmopolitan. Packages leaving the US will be shipped to a regional hub and then to the destination state. Once the packages reach their address area, they are handed over to the country ‘s local postal service for final rescue. Keep in mind that external orders can take up 3- 6 weeks to be delivered .
How do I track an international order?
once your software leaves the USPS arrangement, please use the same tracking number to locate it on your country ’ sulfur local anesthetic postal overhaul web site. There may be a delay between the clock time it departs the USA and is adjacent scanned into your local postal service. Please allow up to two weeks for information to become available .
FREQUENTLY ASKED QUESTIONS
Sizing & Fit
If you have questions regarding sizing or any other information on a specific item, please refer to the product measurements that are listed on our web site .
Do you restock items that are sold out?
Yes, when an item is out of stock, you can enter your e-mail under the product page to be notified when the merchandise is back in stock .
How much do you donate and where does it go?
15 % of profits are donated towards The American Foundation for Suicide Prevention, whose deputation is to “ save lives and bring hope to those affected by suicide ”. You can find more data about the AFSP here !
When will my order ship?
In stock items are expected to ship within 7-14 days, after which the track number sent to you will indicate an expect delivery date .
If you participate in one of our pre-order releases, allow 3-5 weeks for production and fulfillment, after which the track count sent to you will indicate an expect
