Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves Analysis and Summary

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Life gets busy. Has Emotional Intelligence 2.0 been gathering dust on your bookshelf ? alternatively, pick up the key ideas now. We ’ re scratching the surface here. If you don ’ metric ton already have the record, order it here or get the audiobook for absolve on Amazon to learn the juicy details. This script provides a definition and model for thinking about aroused intelligence, a quantitative creature to measure your aroused news quotient ( EQ ), and 66 specific, hardheaded steps you can take to improve your EQ .

Chapters 1 & 2: Defining Emotional Intelligence and Why It’s Important

The authors start by contrasting how authoritative EQ is to success with how much attention we tend to give it. hera are some stats :

• People with average IQs outperform people with high IQs 70% of the time
• EQ has zero correlation with IQ
• EQ accounts for about 58% of performance in most jobs
• People with high EQ make $29,000 more than people with low EQ, on average
• EQ point increases are highly correlated with salary ($1,300 increase per point)

Unlike IQ, you can well increase your EQ with attempt. Because of our brains ’ electrify, it ’ s a biological fact that our first gear reaction to any event will be an emotional one, but alone 36 % of people are able to accurately identify their own emotions as they happen. so what precisely is EQ ? According to the authors, “ Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships. ”

Chapter 3: A Framework for Understanding, Measuring, and Improving EQ

While the authors ’ EQ framework international relations and security network ’ triiodothyronine fabulously building complex, the graph they present for visual image is helpful : People high in self-awareness understand what they do well, what motivates and satisfies them, and which people and situations push their buttons. This is the foundational emotional intelligence skill. The adjacent component of EQ builds upon self-awareness. Per the authors, “ Self-management is your ability to use your awareness of your emotions to stay flexible and calculate your behavior positively. ” This involves your ability to put your immediate needs aside to focus on long-run goals. Social awareness is the ability to recognize emotions in other people and understand what is actually happening in a situation. In contrast to the natural leaning to think about what you ’ re going to say next or try to anticipate what the other person will say, person who is high in sociable awareness has a position a lot like an anthropologist ’ mho – objectively observing and understand human behavior. The final and most building complex share of EQ is relationship management – using your awareness of emotions to successfully manage your interactions, both in the consequence and over time .

Chapter 4: Measuring EQ & Creating a Plan to Boost It

The authors provide a passcode in each book to access their emotional Intelligence Appraisal so you can assess your strengths and weaknesses. The appraisal consists of 28 self-assessment questions in which you pace the frequency with which you exhibit certain behaviors ( for example, “ Can be counted on ” or “ Do things you regret when you ’ re swage ” ), from “ Never ” to “ Always ”. The advantage of the test is that it computes your answers, calculates a score from 1 to 99 for each of the four EQ components, and refers you the page of the book that talks about how to improve each area that represents a helplessness for you. I was hoping for a more rigorous screen with features such as identifying emotions in video clips, or collecting feedback from friends, family, coworkers, etc. It does give me some comfort that the creators of this test have worked with over 75 % of Fortune 500 companies and are by and large recognized as the universe ’ south leading supplier of emotional intelligence tests and train, but I ’ thousand a bit disbelieving of the accuracy of a test that relies on self-reporting. I ’ meter assuming that the test is intended entirely to be a personal creature to more specifically identify strengths and weaknesses, rather than a comparable measured. The authors then arm us with the following 66 tips for improving the diverse dimensions of EQ, which we can read in their entirety, then select specific ones to put into commit. You ’ ll want to focus on lone one EQ part at a time, and pick only a couple tips within that component to put into practice. If you try to simultaneously implement more than that, you credibly won ’ thyroxine be able to focus enough to recognize the relevant aroused patterns and create fresh habits. This is probably the most compel reason to take the EQ appraisal – to be able to identify which particular focus is appropriate .

Chapter 5: Self-awareness Strategies

1. Quit treating your feelings as good or bad. Judging your emotions prevents you from understanding them, adds more emotions to the stack, and keeps you from being able to see the induce of the original feel. Understand, wear ’ thyroxine evaluate. 2. Observe the ripple effect from your emotions. Recognize that when you act out of your emotions, the effects can be long-run, and on more than the person at whom you directed the emotion. 3. Lean into your discomfort. We tend to try to ignore or minimize unpleasant emotions, but this prevents us from understanding those emotions. 4. Feel your emotions physically. Learn to spot the forcible changes that come with your different emotions, and you ’ ll be able to better understand what you ’ rhenium impression. 5. Know who and what pushes your buttons. This needs to be specific – identify the claim people, situations, and environments that trigger your emotions by rubbing you the wrong means, and make a number. This will then allow you to determine the source of your reaction to these things. 6. Watch yourself like a hawk. Develop a more objective sympathize of your behavior by taking notice of your emotions and behaviors as a position unfolds. 7. Keep a journal about your emotions. Because emotions are such an intangible subject, you ’ ll indigence to write things down in order to understand them better, identify patterns, and lead advance. It will besides late help you to remember your tendencies in the moment. 8. Don’t be fooled by a bad mood. A bad mood can overshadow all your emotions, so you need to recognize when it ’ s the emotional state that ’ south affecting you rather than an individual emotion, and go through the like process to identify what caused the climate. 9. Don’t be fooled by a good mood, either. You should besides seek to understand why your good moods happen, both for the sake of understanding your emotions better, and to avoid the damage that can come from a well climate ( irrational number exuberance, for exemplar ). 10. Stop and ask yourself why you do the things you do. Your emotions will alert you to things you never would know otherwise. 11. Visit your values. Contrasting your values with the way your emotions compel you to act is a helpful use to increase your self-awareness. Take a nibble of paper and write down your values in one column, and anything you ’ ve done recently that you ’ re not proud of in a second column. The authors suggest doing this somewhere between daily and monthly in decree to keep it in your judgment before you react in a way you ’ vitamin d regret. 12. Check yourself. Your forcible appearance constantly gives well clues about how you feel. Observe your facial expressions, body language, clothes, etc. 13. Spot your emotions in books, movies, and music. Art that you identify with can offer far clues about your emotions. Consider which of these things grabs your attention, and ask yourself why. 14. Seek feedback. Because your understanding of your emotions is limited by your one position, getting feedback from others is invaluable. Ask others for specific examples and look for similarities in different people ’ randomness answers. 15. Get to know yourself under stress. Learn to recognize your personal physiologic and aroused first gear signs of stress, and take the time to rest or recharge before that stress piles up .

Chapter 6: Self-management Strategies

1. Breathe right. oxygen goes first to your body ’ randomness vital functions, then to complex functions that help you stay calm. Learning correct breathing techniques and consciously focusing on it when you ’ re stressed is simpleton and often-repeated advice, but it is crucial. 2. Create an emotion vs. reason list. Make a habit of creating a list whenever your emotions and reasoning are in conflict, with your emotions on one side and rational reasons on the other. Use the number to identify which emotions aren ’ t valid considerations, and which ones offer important cues that your reason may have missed. 3. Make your goals public. Because most self-management is a matter of motivation, by making your goals public you can harness the motivation of the expectations of others. Share the correct goals with the right people who will keep you accountable for each one. 4. Count to ten. Use this basic self-management trick to re-engage your rational mind when necessity. You can do something else like take a toast to get the lapp impression and give yourself those few moments. 5. Sleep on it. When you don ’ triiodothyronine know what to do, time will often give you clarity by allowing emotions to run their course and settle down before you make a decision. 6. Talk to a skilled self-manager. Ask a skilled self-manager about his or her self-management processes in order to gain insights to modify your own behavior. 7. Smile and laugh more. Because changing your external construction can influence your internal mood, forcing yourself to smile can counteract a negative temper. 8. Set aside some time in your day for problem-solving. Simply put 15 minutes on your agenda to stop the bustle of activity and emotion, and take time to think without the disturbance of your phone or computer. 9. Take control of your self-talk. The median person has about 50,000 thoughts per day, each of which triggers chemical reactions in your genius that influence your emotions and behavior. You normally don ’ t notice this, but you can improve your self-management by identifying negative self-talk ( I always, I never, I ’ m an idiot, it ’ s their blame, etc. ) and replacing it with healthier thoughts ( sometimes I make that error, I accept responsibility, etc. ). 10. Visualize yourself succeeding. Because your brain reacts the lapp way to visualizing something as it does to you actually experiencing it, visual image is a childlike but mighty tool to prime yourself for success. Take the time each night before you go to bed and visualize yourself acting the means you ’ d like in situations that you ’ ve had difficulty with in the past, or might have trouble with the adjacent day. refer to my compendious of Napoleon Hill ’ mho Think and Grow Rich for more on the importance of visual image, and the specifics of the practice. 11. Clean up your sleep hygiene. You need 20 minutes of natural dawn sunlight each day to reset your biological clock. Avoid caffeine after breakfast ( caffeine stays in your system for 12 hours ), screens for two hours before bed ( the blue faint prevents production of hormones needed for sleep ), and activities such as working or watching television receiver in sleep together ( which prevent your brain from cuing your body to sleep when you ’ re in bed ). 12. Focus your attention on your freedoms, rather than your limitations. Take accountability for what you can influence in any situation ( such as your own attitudes and reactions ), rather of worrying about things beyond your control. As mentioned in my compendious of Stephen Covey ’ s first substance abuse in The 7 Habits of Highly Effective People, the more you focus on what you can influence, the more you will find you are able to influence. 13. Stay synchronized. If your body lyric doesn ’ t match the situation, it ’ s a sign that your emotions are out of knock. Be mindful of your body language and use it as a cue to address your emotions when necessity. Refer to What Every body is Saying by Joe Navarro for a flat coat on decoding and leveraging soundbox language. 14. Speak to someone who is not emotionally invested in your problem. A second base opinion can be invaluable, but alone if the other person doesn ’ thyroxine have their own emotions about a detail site. Find the right people to be looking boards for the justly situations.

15. Learn a valuable lesson from everyone you encounter. The samara here is in the mentality ; if you are looking to learn a valuable lesson from everyone you interact with, you will be in a mentality that makes you more flexible, open-minded, and slack. Always be asking yourself what you can learn about yourself or others from others ’ behavior, and you ’ ll have veto emotional reaction much less frequently. 16. Put a mental recharge into your schedule. Physical activity gives your genius an important stay, in addition to the physical benefits. Put physical exercise on your schedule quite than trying to fit it in if you have meter. 17. Accept that change is just around the corner. Because people tend to be upset by change, acceptance that exchange is inevitable will save you a great deal of stress. The authors suggest taking time every week or two to write down some changes that could potentially happen in important areas of your life, arsenic well as actions you would want to take if those changes happen .

Chapter 7: Social Awareness Strategies

1. Greet people by name. Using and remembering person ’ south name is a basic way to engage them. Picture the individual ’ randomness name spelled out, and use it at least doubly in your first conversation with them. See Dale Carnegie ’ s How to Win Friends and Influence People for more on why this is thus authoritative. 2. Watch body language. By becoming an expert reader of consistency speech, you ’ ll be better able to recognize emotional cues and adapt accordingly. 3. Make timing everything. Focus on the other person ’ s emotional department of state and frame of mind, alternatively of your own, to ascertain the right time for what you need to communicate. One bare example is not asking for a prefer when the other person is in an overturn or angry emotional state of matter. 4. Develop a back-pocket question. Having a prepare open-ended wonder in military reserve is utilitarian in cases when the conversation is dead, the other person is closing up, or you just don ’ thyroxine know what to say. This should be used when you need to inject some biography into the interaction, not for conversations that are already emotionally charged. 5. Don’t take notes at meetings. If you ’ re focused on taking notes, you will probably miss important cues in the conversation. Most communication happens nonverbally, so whenever potential you should focus on the individuals, not your notes. If note-taking is necessity, make sure to take breaks at regular intervals to observe the people in the meeting and pick up emotional cues. 6. Plan ahead for social gatherings. It seems a bit artificial, but the reality is that planning ahead will allow you to be more emotionally portray at the event. Write down anything you want to be certain to accomplish, and you ’ ll forget less and notice more. 7. Clear away the clutter. This involves bettering your listening skills by focusing on the other person ’ second words and expressions alternatively of thinking about what you want to say future. The remainder is your mental purpose : are you in the conversation to impress the other person with your cognition, or to learn something ? 8. Live in the moment. Being show wherever you are alternatively of wasting your clock time regretting the past and worrying about the future will allow you to be more perceptive of the people around you. 9. Go on a 15-minute tour. The authors suggest taking 15 minutes out of each workday to walk around and observe emotional cues : the look of people ’ mho workspaces, the timing of people ’ randomness movements, the overall mood, etc. 10. Watch EQ at the movies. Take the time to watch two movies specifically for the purpose of observing the character ’ south emotions, torso linguistic process, relationships, interactions, etc. 11. Practice the art of listening. This means practicing a conscious focus on the loudspeaker, and the tone, speed, and volume of their voice. 12. Go people-watching. In club to improve your sociable awareness abilities, go to a coffee shop class, grocery store shop, or early public places with the express aim of observing people ’ s aroused states. 13. Understand the rules of the culture game. In today ’ s world, being socially aware requires that you develop emotional intelligence across the spectrum of the worldly concern ’ south cultures. This is a complex attempt, as every acculturation has its own norms for personal, family, and clientele interactions. It will require solitaire as you watch and observe, taking extra clock to understand the cultural expectations of people outside your own acculturation. 14. Test for accuracy. If you ’ rhenium not surely what a discriminative stimulus is telling you about person, you can always ask. State what you see ( “ You seem sad… ” ) and ask a direct interview ( “ Did something happen ? ” ) 15. Step into their shoes. Remember that people have different backgrounds and motivations. Put yourself in their situation, and from the position of how they would see things, try to understand why they are acting the way they are. When possible, check with them to see if your guesses are chastise. 16. Seek the whole picture. Ask people about their perceptions of you, or send out a 360-degree review to get feedback that will help you understand how you appear to others. 17. Catch the mood of the room. Moving from the perception of individuals to being able to read the room is a big leap in abilities. You ’ ll probably have a catgut feel, but you can besides observe groups of people to see how they are talking, how they are moving, how they are grouped, etc. It can be helpful to do this with person who is experienced in reading a room .

Chapter 8: Relationship Management Strategies

1. Be open and be curious. Sharing things about yourself will leave less room for people to misinterpret you, and the more you know about person else, the more intelligibly you can interpret their emotional signals. 2. Enhance your natural communication style. We can all benefit from understanding and adjusting our natural communication vogue. The authors suggest another writing drill, with the positives of your style on one side and the negatives on the early. Ask friends or kin to help you define the ups and downs, and pick a few of each to emphasize or to work on. 3. Avoid giving mixed signals. It ’ s possible to be saying something that ’ s on your mind while simultaneously exhibiting body speech that shows a different emotion that is still lingering from a completely separate position or conversation. Stay aware of your emotions to make sure that your body and voice match your words. If they don ’ deoxythymidine monophosphate, explain why indeed people don ’ thymine get shuffle signals. 4. Remember the little things that pack a punch. Add back some antique good manners into the way you talk if you ’ rhenium not already in the habit of saying the little things like “ please, ” “ thank you, ” and “ I ’ thousand good-for-nothing. ” 5. Take feedback well. Appreciate the feedback you get, and be mindful of your reaction. Ask for examples in order to very understand what is being said, and thank the person for the feedback. It ’ mho hard to give feedback american samoa well as suffer it. Many of the previous points apply ; consider sleeping on the feedback, or making an emotion vs. rationality list. 6. Build trust. Start the trust-building process by being the beginning person to “ be overt ” and share something about yourself. I ’ ll directly quote the authors for the steps to continue building entrust : “ Open communication ; willingness to share ; consistency in words, actions, and behavior over time ; and dependability in following through on the agreements of the relationship. ” 7. Have an “open-door” policy. The point here is to find specific ways to increase your approachability to others, not to make your time available to anyone at any time. 8. Only get mad on purpose. It is goodly to express anger in a way that communicates you have potent feelings, or that a situation is serious. Use anger meagerly and purposefully, rather of letting it control you. Again, the authors suggest putting write to paper ; write down things that make you angry, from the minor annoyances to the things that make you explode. specifically define the degree of anger in each position that would improve the relationship. If it ’ s not possible, anger international relations and security network ’ metric ton appropriate for the situation. 9. Don’t avoid the inevitable. When you ’ re faced with a situation you don ’ thyroxine like, don ’ t bow out ; it will only make things worse. Apply your EQ skills to find something that helps you through the situation or improves it. 10. Acknowledge the other person’s feelings. Accept others ’ right to experience their emotions without either pushing those feelings apart or making them a big cover. Respect the right to those feelings, flush if you don ’ t agree with the feelings themselves. Listen and repeat back what you ’ ve hear to show your understanding and concern. 11. Complement the person’s emotions or situation. We often have a inclination to reflect the other person ’ second emotions, but responding to anger with anger, for exemplar, will only make things worse. Take the time to consider some past situations you ’ ve experienced, and think about when person else acted in a way that complemented your emotions, making the interaction a pleasant one. 12. When you care, show it. small acts of appreciation can create knock-down relationships. 13. Explain your decisions, don’t just make them. People need to understand why a decision was made in order to support it. Take the time to verbalize your decision process, including what the alternatives were and why you made the decisiveness you did. Seek input signal before the decision if possible, and always acknowledge the effects of your decision. The authors suggest looking through your calendar to identify your future three approaching decisions, view who will be affected, prepare explanations, etc. 14. Make your feedback direct and constructive. The key to giving good feedback is to consider the person who is receiving the feedback, and to adapt your approach path consequently. Take the meter to consider the person ahead. 15. Align your intention with your impact. Times when your shock didn ’ thyroxine align with your intention will give you clues about the areas of your EQ you can improve. Think about times when you unintentionally caused hard feelings, or relationships that seem illogically strained. 16. Offer a “fix-it” statement during a broken conversation. Learn to recognize when a conversation is deteriorating, and say something like, “ This is hard, ” or “ How are you feeling ? ” Offer a reset button to restore open lines of communication. 17. Tackle a tough conversation. Tough conversations will come up no matter how high your EQ is. The authors offer a six-part approach to managing them better :

1. Start the discussion with common ground.
2. Ask the other person to help you understand how he or she feels.
3. Don’t defend your point of view until you’ve heard the other person’s perspective.
4. Then help the other person understand your side – your reasoning, your feelings, etc. Apologize, if appropriate, for the difficulty of the situation.
5. Move the conversation forward once what can be said has been said. Obtain agreement on the next steps.
6. Follow up concerning what you’ve discussed at a later time as a means of genuinely addressing the issues.

Rating

We rate this book 4.5/5 .

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